Help and contact information
Do you have questions or do you need help with something? Here you will find contact information for us at Bane NOR.
On this page:
In dangerous situations, call emergency services:
If you see something in or near the tracks that is potentially dangerous, call the police right away.
Examples of such situations might be
- animals or people in and around the tracks
- other emergencies
Customer service
If you have any questions, send us a message in the chat. The chat is open Monday - Friday from 08:00 - 19:00. The chat is also open during our opening hours on weekends, public holidays and Christmas and New Year's Eve.
The customer center is also available by e-mail or phone.
Bane NOR Customer Service
Pb 4350, N-2308 Hamar, NORWAY
Monday to Friday
08:00 - 19:00
Saturday/Sunday/Holidays
09:00 - 15:00
Christmas- and New Year's Eve
08:00 - 12:00
Press office
Press office
All inquiries from the media are handled by our press office. The service is open 24 hours.
Private individuals must contact customer service during their opening hours.
Postal reception
Bane NOR has a central archive service that is responsible for our joint mail reception. Here we handle all types of incoming mail for the group.
Official mail to Bane NOR must be sent to our joint e-mail reception: postmottak@banenor.no
If you want to send us mail by letter, use our central postal address:
Bane NOR SF
PO Box 4350
2308 Hamar
We use eFormidling and all public enterprises can use this channel for dialogue with us.
Bane NOR uses electronic trading format (EHF)
Our organization no. is 917082308