Assistance services at the station

Do you have a need for assistance at the train station?

Bane NOR guarantees that customers who order assistance services at least 24 hours prior to the train journey will receive assistance at the desired time. If assistance is requested later than 24 hours before travel, Bane NOR will try to help but cannot guarantee the service.

Bane NOR offers assistance services at following stations:

When to arrive at the station?

It is recommended to arrive at the station at least 30 minutes prior to regular departure time. Tickets must be ordered from the train operator.


Information regarding space for wheelchairs, and assistance services on board the train can be found here:

How to order special assistance services

Access hours phone services / Opening hours

  • Monday – Friday 8 AM – 7 PM
  • Saturday, Sunday and Public Holidays 9 AM – 3 PM

When ordering, please inform us of:

  • Name
  • Phone number
  • Your specific assistance needs
  • Departure station and desired meeting point at the station
  • Arrival station
  • Time of departure and arrival
  • Any other information