Privacy policy (Bane NOR)

Bane NOR uses CCTV surveillance with video recordings at many of its stations, platforms and facilities in order to ensure safety and prevent damage and crime. Bane NOR has a legal responsibility to maintain safety in and adjacent to the Norwegian railways.

The content, name and contact details associated with all enquiries to our customer service centre via phone or e-mail will be registered so that we can respond to the enquiry.

Passengers requiring assistance may contact the customer service centre to book such assistance. When booking assistance at platforms, you will need to provide information about the type of assistance required, as well as the time, place and contact details. In order to provide this service, the necessary personal data must be disclosed by Bane NOR to those that will provide the assistance: this could be a train company, security guards or taxis.

Bane NOR offers parking for vehicles and bicycles at its stations. At stations where parking is chargeable, passengers can use Bane NOR’s parking app to book and pay for parking. Your telephone number will be registered in the app regardless of whether you are parking a vehicle or a bicycle and your vehicle registration number will also be registered if you are parking a vehicle. Your debit or credit card number will also be stored so you can easily extend your parking agreement. Please refer to the separate privacy policy in the app.

Number plate registration

Bane NOR is required by the Norwegian Ministry of Transport to facilitate a satisfactory parking service and has the mandate to regulate demand through capacity and price mechanisms. The Property division will occasionally carry out number plate registrations and will also count the number of child seats in cars parked at selected stations. The number plates on the parked cars will be linked to the registered address in order to indicate the distance between home and the station. Together with information about the number of child seats, which indicates how early in the morning the parking facilities are likely to be filled, as well as the general occupancy at the parking facility, Bane NOR will obtain a good basis for assessing, improving and adapting the parking service.

When number plate registration takes place, signs will be erected to provide information at the parking facility in question before registration takes place so that passengers can choose to park elsewhere during periods of number plate registration if they do not wish to be included.

Bane NOR offers an open wireless network at many of its stations. When you use this network, your IP address will be registered and stored as part of the network security efforts. Please refer to the security policy that is displayed at the time of connecting.

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Bane NOR has an online portal for reporting unacceptable circumstances. Whistleblowing can be done anonymously or using your name and contact details. Whistleblowing reports may include all types of personal data. All whistleblowing reports are treated confidentially and in accordance with strict rules.

Personal data is recorded in connection with key administration and entry/exit for anyone authorised to access Bane NOR’s buildings and facilities. Personal data is also registered for any visitors in connection with visitor registrations.

Bane NOR receives personal data relating to individuals from suppliers, contractors and train operators. Such personal data relates to their contact details, CVs, expertise and other information necessary for us to fulfil our obligations as a contracting authority and property manager.

We also register individual access to facilities or buildings, entry/exit and user access to data systems.

Bane NOR uses the HMSREG system at its facilities, please see separate privacy policy in the app or login portal.

Bane NOR uses WebCruiter in connection with recruitment. Here, applications and CVs are registered and processed before being transferred to the archive. All job applications are recorded in Bane NOR’s mail record.

Bane NOR will sometimes also use recruitment companies, as well as online tools to assess suitability for a position. Credit checks and impartiality checks are also carried out for certain positions using authorised service providers.

Bane NOR uses SuccessFactors for the recruitment of employees. Here, basic personal data is registered from applications and CVs and the data is later transferred to the archive system for record-keeping.

In some cases, Bane NOR will also use external recruitment firms, as well as testing tools to assess suitability for a position. Background checks, credit checks and impartiality checks are also conducted for most positions using authorised service providers.

Bane NOR uses the Public360 archive and case management system, with electronic record-keeping and storage of documents.

Special security measures and procedures have been implemented for information contained in the archive, such as personal data that must be protected.

Bane NOR is subject to the Norwegian Freedom of Information Act and has a public mail record. Personal data that must be protected pursuant to law will be censored.

Bane NOR processes personal data relating to its own employees for the purpose of payroll and to fulfil its obligations as an employer. Information will primarily be obtained from data subjects, but also from e.g. public registers.

Employees in certain types of positions and roles may be subject to credit checks and must therefore register information about their financial circumstances and any familial or other links to businesses included on the impartiality register. The impartiality register will be used to prevent conflicts of interest in connection with procurements and to identify other circumstances in which conflicts of interest may occur.

Bane NOR uses the HMSREG system at its facilities, please see separate privacy policy in the app or login portal.

Anyone whose personal data is registered by Bane NOR has the right to:

• access to their own personal data
• correct errors in their own personal data
• restrict Bane NOR’s processing of personal data if such data is incorrect, the data subject wishes to inspect the data or the data subject believes that we can fulfil our obligations by processing less data
• erase their own personal data if the required purposes are no longer valid and there is no legal requirement/legal basis for continued retention.
• object to processing in cases where Bane NOR processes personal data for the purpose of pursuing a legitimate interest or in cases where the processing of personal data is necessary to fulfil a task that is in the public interest.